The Operations Director leads the delivery of data and technology-enabled initiatives, ensuring efficient execution, operational reliability, and alignment with business strategy. This role requires robust experience across enterprise systems, SDLC and BAU operations, and modern data platforms, along with proven stakeholder and client management capabilities. The Director oversees delivery across Agile and Waterfall environments, drives continuous improvement, and translates complex technical work into clear, actionable business outcomes.

This role also provides the opportunity to lead enterprise data and technology initiatives with a strong focus on Databricks and large-scale data processing. You will drive high-impact programs that enhance platform reliability, scalability, and alignment with business priorities. The position offers exposure to senior stakeholders, modern data architecture, and the opportunity to shape and optimize critical data platforms to support data-driven decision-making and operational excellence.

Position Responsibilities:

Provide operational leadership across data transformation programs and Databricks-driven workflows

Oversee performance of data platforms and pipelines, ensuring reliability, scalability, and service quality

Drive adoption and optimization of data lake technologies and enterprise data platforms

Lead teams supporting large-scale structured and unstructured data environments

Partner with engineering, data, and business teams to design and deliver robust data solutions

Manage stakeholder relationships, expectations, and escalations across cross-functional teams

Provide reporting to senior leadership on performance, risks, and delivery outcomes

Govern delivery execution across Agile and Waterfall projects

Support operational planning, risk management, and continuous improvement initiatives

Required Qualifications:

5-7 years of experience working with enterprise information systems within SDLC and BAU environments

5-7 years of experience working with large-scale big data environments (structured and unstructured)

Strong hands-on experience with Databricks in data processing and analytics environments

Familiarity with modern data architecture and data lake technologies (e.g., lakehouse, ingestion, transformation)

Proven experience managing clients and engaging with senior stakeholders

Experience working in Agile and Waterfall delivery environments

Strong organizational,



operational, and problem-solving skills

Excellent communication and stakeholder management capabilities

Preferred Qualifications:

Familiarity with Moody’s AXIS, Risk Integrity, and Informatica platforms

Experience working with Microsoft Azure cloud services

Background in financial services, analytics, or data-intensive industries

Strong understanding of modern data engineering practices

Experience operating in complex, matrixed organizational environments

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。

Referenced Salary Location
Toronto, Ontario

Working Arrangement
ハイブリッド勤務

Salary range is expected to be between
$125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short-and-long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Operations Director, Actuarial Systems (Ontario)
🏢 Manulife Financial
📍 Ontario