Lead passenger care initiatives with the Greater Toronto Airports Authority in a hybrid work model. Enhance customer experience to meet accessibility and bilingualism standards as a Senior Representative.

Reporting to the Manager of Passenger Care at GTAA, this full time position focuses on compliance with the Official Languages Act (OLA) and the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). You will collaborate with various stakeholders, develop passenger programs, and conduct internal audits to maintain high standards of service and compliance.

Key Responsibilities:
• Ensure projects align with OLA and ATPDR requirements
• Collaborate with partners and respond to investigations
• Lead annual compliance and accessibility reporting




• Develop innovative passenger programs and services
• Conduct internal audits and address compliance issues

Requirements:
• Post-secondary degree or equivalent experience
• Fluent communication skills in English; French is a plus
• 5 years of customer relationship management experience
• Experience managing multi-client relationships
• Ability to obtain Transportation Security Clearance

This role demands exceptional communication and project management skills to enhance passenger experiences at Toronto Pearson Airport.
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📌 Senior Representative for Passenger Care (Ontario)
🏢 Toronto Pearson International
📍 Ontario