Lead the Customer Support team at The Society in Saskatoon, enhancing citizen services through effective supervision. This role involves training staff and overseeing service delivery for optimal outcomes.

As a Customer Support Coordinator, you will supervise a dedicated team within the Corporate Revenue Department, ensuring alignment with departmental goals. Your role involves not only managing service delivery and staff training but also resolving complex customer complaints and initiating service improvements. You will contribute significantly to the operational processes through your knowledge of bylaws and departmental policies.

Key Responsibilities:
• Supervise daily activities and service delivery of support staff
• Schedule and train team members to meet performance standards




• Address escalated customer complaints effectively
• Recommend improvements to service procedures and policies
• Develop and maintain operational manuals for reference

Requirements:
• Graduated from a two-year post-secondary educational program
• 4-6 years of customer service experience
• 2 years in a supervisory capacity
• Proficiency in Microsoft Office Suite
• Solid communication skills, both written and verbal

Drive service quality and enhance team performance as a Customer Support Coordinator with The Society.
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📌 Customer Service Supervisor at The Society (Saskatchewan)
🏢 City of Saskatoon
📍 Saskatchewan