Elevate your technical career with Magnet Forensics as a Desktop Support Analyst. Provide essential support to enhance employee productivity and ensure seamless technology operations in a hybrid work environment.
As a Desktop Support Analyst, you will deliver critical hands-on internal support to Magnet Forensics employees globally. This role requires robust technical skills, including experience with Windows, Linux, and Mac operating systems, as you tackle technical issues, perform system management, and maintain thorough documentation. You'll play an essential part in ensuring employees are equipped to perform their roles effectively.
Key Responsibilities:
• Install and manage desktops for employees
• Resolve technical issues via a ticketing system
• Document procedures and knowledgebase articles
• Perform system updates and configuration audits
• Monitor system integrity and availability
Requirements:
• Bachelor’s Degree in Computer Science or equivalent
• 2+ years technical support experience required
• Proficient in Windows, Linux, and Mac OS
• Solid understanding of Active Directory and Office 365
• Strong problem-solving and organizational skills
Bring your technical expertise and problem-solving abilities to Magnet Forensics to support a world-class team.
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📌 Desktop Support Analyst at Magnet Forensics (Quebec City)
🏢 Magnetforensics
📍 Quebec City
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