Work Location: Toronto, Ontario, Canada | Hours: 37.5 | Line of Business: Technology Solutions | Pay Details: $59,500 - $84,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description Department Overview Building a World-Class, Diverse and Inclusive Technology Team at TD We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it. There's room to grow in all of it.
About This Role Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
Promptly schedule packaging and current applications releases, engage partners. plan parallel work streams when possible.
Partner closely with key stakeholders to improve production environment stability.
Provide effective, day-to-day applications and systems support: identify, assess, recommend, escalate, resolve, report, document, communicate.
Provide quality service and solutions consistent with objectives and client requirements.
Effectively handle incident management for outages.
Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution.
Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
Identify, address application/data issues, cross-capability and cross-release issues that affect application integrity.
Provide expertise to other functional areas (technology, trends and processes).
Join projects aimed at evolving the base infrastructure, deploying new technologies,



or optimizing the operational environment.
Deploy base infrastructure components for all environments.
May be involved in application deployment ('off the shelf' or in-house) and procurement.
Follow change management procedures. ensure proper testing, sign-off, monitoring.
Monitor system life cycles, ensure specifications and functionality support business objectives and architecture decisions.
Use meaningful metrics to monitor environment's performance.
Participate in disaster recovery planning (Define, Review, Test).
Become a "big believer" in change management discipline.
Adhere to existing processes and standards, business technology architecture, risk and production capacity guidelines. plan, monitor and escalate issues as required.
Share ideas to enhance revenue, customer experience, reduce costs.
Get involved in business cases, RFI/RFP and service-level agreements.
Job Requirements Undergraduate Degree or Technical Certificate.
2-3 years relevant experience.
Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Keep current with industry and/or business trends.
Comfort level working with vendors.
Readiness to support installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders, if required.
Ability to work on low to moderately complex tasks under management guidance and supervision.
Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Total Rewards Package Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information We are delighted that you are considering building a career with TD. Through regular development conversations,



training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Career Development We want to help you succeed in a specific career path or build certain skills. You will have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & Onboarding We will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
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Our Values At TD we are guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Our Commitment to Diversity, Equity, and Inclusion At TD, we are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We are dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That is why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
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📌 IT Support Analyst III (Ontario)
🏢 TD Bank Group
📍 Ontario