Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Please note that this is a unionized position and therefore conditions of employment cannot be negotiated.

The Branch Operations Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales, and branch operations, ensuring that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment, and resolution of customer issues.

Core Responsibilities

Manage inbound phone calls, online inquires and customer walk-ins

Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment

Strong collaboration with customers and branch staff on dealing with issues

Process customer requests such as rental quote generation and order placement over the phone, in person or via e‑mail

Ability to document tasks in process flows

Answer standard or non‑routine product questions and direct questions to appropriate service or sales personnel when necessary

Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms

May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order

Reviews autorenewals of contracts and supports contract additions identified by branch staff





Complete equipment and rental processes in tool and schedule product pick‑up and prepare paperwork for customer sign off

Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair

Supports branch staff in compiling metrics

Assists branch manager and service staff ensuring customer requests are completed in a timely manner

Ensure correct time entries and appropriate billing is maintained for projects and service engagements

Obtain and updates forms of payment to process for service orders from customers

Ensures all service operations and part numbers are added to service orders

Ensures on site tech safety credentials or current training in place

Create and maintain safe working environment and culture within the organization

Take care of internal and external customer needs and expectations

Demonstrates high impact culture through innovation, accountability and empowerment

Must be able to function in a team environment; usually works with direct supervision but can work independently

Task execution for area of responsibility up to levels defined in Xylem’s DOA policy

Qualifications

High school diploma or equivalent plus 2 years of applicable work experience

Ability to handle non-routine, complex tasks

Computer proficiency in relevant software systems (e.g., STEEB, SAP, Microsoft Office, Outlook, Word, Excel, & PowerPoint).

Demonstrated ability to troubleshoot logical processes

Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks

Able to collaborate with other disciplines

Ability to understand concepts in execution and strong organizational skills





Understanding of general business concepts

Excellent communication skills for interacting with all levels of the organization and external customers.

Fluency in relevant ERP systems

Basic understanding of typical IT business tools

Ability to work independently and as part of a team.

Education & Experience Requirements:

High school diploma or equivalent plus 2 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work

Skill Requirements:

Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership

Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks

Able to collaborate with other disciplines

Ability to understand concepts in execution, broader organizational impact, and strong organization skills

Understanding of general business concepts

Strong communication skills

Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Strong ERP fluency in relevant systems

Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also recent cutting‑edge tools like Data Analytics)

Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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📌 Branch Operations Specialist (British Columbia)
🏢 Socket.dev
📍 British Columbia