Job Title: RQ11244 – Specialized IT Consultant – Senior

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 777 Bay Street, 3rd Floor, Toronto, Ontario (Onsite)

Engagement Type: Contract

Estimated Start Date: August 4, 2026

Estimated End Date: March 31, 2027

Contract Duration: 120 Business Days

Extension: Probable after initial mandate

Work Schedule: 7.25 hours per day

Security Clearance: No Clearance Required

Role Snapshot
We are seeking an experienced Senior Specialized IT Consultant with strong hands‑on expertise in Microsoft Cloud technologies, Dynamics 365 CRM, Power Platform, Azure services, and enterprise case management solutions.

The successful candidate will support the enhancement, integration, and sustainment of a modernized Investigative Case Management Solution (ICMS) by designing, configuring, developing, and implementing cloud‑based solutions using Microsoft Dynamics 365, Azure, Power Platform, and related technologies.

This role requires deep technical expertise in architecting and implementing enterprise case management systems, API integrations, identity and access management, cloud storage solutions, reporting dashboards, and secure digital solutions aligned with Ontario Public Service (OPS) standards.

Position Overview
The Senior Specialized IT Consultant will provide technical leadership for the enhancement and modernization of the Investigative Case Management Solution (ICMS) supporting the Child Care Licensing System (CCLS) integration initiative.

The consultant will work with business, technical, security, and project stakeholders to analyze requirements, design technical solutions, implement system enhancements, develop integrations, support testing activities, and ensure compliance with OPS Digital Accessibility Standards, security requirements, and enterprise architecture guidelines.

Project Overview
Investigative Case Management Solution (ICMS) – Child Care Licensing System (CCLS) Integration

The Investigative Case Management Solution (ICMS) was developed to improve regulatory enforcement oversight for licensed and unlicensed childcare providers across Ontario.

The Solution Manages The Complete Investigation Lifecycle, Including

Intake

Inspection

Investigation

Prosecution

Trial activities

The modernization initiative aligns with the Government of Ontario’s Digital First Agenda , improving service delivery, operational visibility, and regulatory decision‑making.

The Modernized ICMS Solution Supports

Electronic storage and management of investigation information.

Improved visibility into active investigations.

Faster response to critical field issues.

Compliance with AODA regulations and OPS digital standards.

The current enhancement initiative focuses on building APIs and integrations between ICMS and CCLS, including:

Inbound referral data.

Licensee information.

Investigation results.

Enforcement action previews and publication.

Key Responsibilities

Solution Architecture & Microsoft Cloud Development

Design, configure, develop, and implement Microsoft Dynamics 365 CRM‑based case management solutions.





Architect cloud solutions using Microsoft Azure, Azure AD, Power Platform, and Dynamics 365.

Develop scalable and secure solutions aligned with enterprise architecture standards.

Configure and implement:

User access management

Security roles

Profile management

Role‑based data access controls

Authentication and authorization mechanisms

Document management solutions

Design and implement Azure‑based attachment storage solutions integrated with Dynamics 365.

Develop Azure Logic Apps and Function Apps for enterprise workflows and integrations.

Design and implement Power BI dashboards and reporting solutions.

Dynamics 365 CRM & Power Platform Enhancements

Perform configuration, customization, and enhancement activities within Microsoft Dynamics 365 CRM.

Develop and maintain Power Apps, Power Automate flows, and Power Pages solutions.

Implement case management system enhancements and defect remediation.

Support data activity monitoring and auditing capabilities.

Optimize CRM functionality, workflows, and business processes.

Ensure solutions meet business requirements and technical standards.

Systems Integration & API Development

Design, develop, configure, and implement integrations between ICMS and CCLS.

Develop APIs supporting inbound and outbound data exchanges.

Manage integrations with OPS services and third‑party systems.

Support identity and access management integrations.

Implement secure authentication, encryption, and API management solutions.

Work with Azure API Management and related Azure integration services.

Analysis & Technical Documentation

Analyze business requirements and identify technical gaps.

Recommend appropriate solution approaches.

Create and maintain:

Functional Design Documentation

Technical Design Documentation

Solution Architecture Documentation

Participate in solution reviews and technical walkthroughs.

Provide technical recommendations and implementation strategies.

Testing, Quality Assurance & Deployment

Support quality assurance activities throughout the solution lifecycle.

Participate in testing strategy, defect resolution, and validation activities.

Collaborate with QA teams and project stakeholders.

Ensure solutions comply with:

Accessibility for Ontarians with Disabilities Act (AODA)

Ontario Digital Service Design Guidelines

OPS Security Directive (GO-ITS 25.0 General Security Requirements)

Prepare deployment, migration, and packaging strategies for cloud environments.

Support production deployments and operational transition activities.

Required Skills & Experience




Skill / Experience Required Experience Technical hands‑on solution development and configuration 8+ years Microsoft Dynamics 365 CRM solution architecture and implementation Required Microsoft Power Platform (Power Apps, Power Automate, Power Pages) Required Microsoft Azure services implementation Required Azure Storage integration with Dynamics 365 Required Azure Active Directory integration Required Azure DevOps experience Required Azure Key Vault implementation Required Azure API Management experience Required Azure Logic Apps development Required Power BI dashboard and reporting development Required Enterprise case management solution design Required Identity and Access Management (IAM) integration Required Accessibility compliance (AODA / ODAS standards) Required Microsoft Technology Expertise Required The Ideal Candidate Should Have Strong Hands‑on Experience With Microsoft Dynamics 365 CRM Microsoft Power Apps Microsoft Power Automate Microsoft Power Pages Microsoft Power Platform Microsoft Azure Services Azure Attachment Storage Azure Active Directory Azure DevOps Azure Key Vault Azure API Management Azure Logic Apps Microsoft Power BI Experience & Skill Set Distribution Technical Skills & Competencies – 70% Extensive experience designing, developing, configuring, and implementing Microsoft Dynamics 365 cloud solutions. Robust knowledge of case management architecture and enterprise CRM solutions. Experience implementing: Security models Authentication and authorization Document management Data integration solutions Cloud storage solutions Strong experience with Azure-based application development and integration. Experience developing APIs and enterprise system integrations. Experience with Power BI reporting and dashboard solutions. Professional Experience – 30% Strong knowledge of testing and quality assurance methodologies. Ability to work effectively under pressure and manage aggressive timelines. Excellent verbal and written communication skills. Ability to present technical concepts and recommend innovative solutions. Experience facilitating technical workshops and stakeholder meetings. Ability to collaborate effectively with large cross‑functional teams. Experience supporting OPS quality assurance activities. Desired Skills Excellent interpersonal skills and ability to work effectively in team environments. Experience working within Ontario Public Service technology environments. Knowledge of OPS security and digital standards. Experience supporting enterprise modernization initiatives. Strong understanding of cloud‑based application delivery models.

Desired Skills

Excellent interpersonal skills and ability to work effectively in team environments.

Experience working within Ontario Public Service technology environments.

Knowledge of OPS security and digital standards.

Experience supporting enterprise modernization initiatives.

Strong understanding of cloud‑based application delivery models.

If this opportunity is not the right fit, please share it with qualified Senior Microsoft Dynamics 365 / Azure Cloud Consultants with strong experience in CRM case management, Power Platform, Azure services, API integrations, cloud architecture, and enterprise digital transformation initiatives.

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📌 Specialized IT Consultant - Senior (Ontario)
🏢 S M Software Solutions
📍 Ontario