Elevate customer service experience as an Onsite Field Service Technician with Collins Aerospace. Ensure rapid issue resolution while mentoring in office personnel for a cohesive operational team.
In this lead role, you will coordinate day-to-day technical operations and manage customer assets effectively. Your expertise will be crucial in incident management and optimizing operational processes. With a focus on compliance and quality, you'll play a vital part in maintaining service excellence.
Key Responsibilities:
• Act as the technical point of contact for all customer inquiries
• Oversee incident management and ensure compliance with standards
• Coordinate planning and scheduling of site operations
• Mentor personnel while promoting a culture of safety




• Conduct troubleshooting and equipment restoration activities
Requirements:
• University degree or 6 years of relevant experience without a degree
• Must possess Canadian citizenship for access credentials
• Fluency in both English and French is mandatory
• Experience with RF Radio & Networking courses preferred
• Valid driver’s license required for customer outreach
Join Collins Aerospace to grow within a critical technical support role that emphasizes customer satisfaction and operational excellence.
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📌 Onsite Field Service Lead Technician (Dorval)
🏢 Prattwhitney
📍 Dorval