Description: Job Details What

Youll

Do As the voice of TD,youllbe passionate aboutunderstandingour customers.

Your role within the Contact Center is essential to TD''s success, as our customers are at the center of everything we do.

You''llsupport customers through inbound and outbound calls.

Youllconsistentlydeliver legendary customer service by providingeach callerwiththe rightadviceto meet their uniquebankingneeds.

As a valued member of our Contact Centre Team, you will: Make peoples day: strive to deliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,services,and solutions.

Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals: consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.

Never stop learning: activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.

Where

Youll

Work After completing in-person training and onboarding sessions,youllwork primarily offsite.

Since most of your work activities can be performed independently,youllspend about 95% of your timeatyour secure, private workspace.

Your remaining time will be spent at a TD location for in-person team events and experiences.

The hiring manager will providemoreinformationabouthow this works for their team.

Job Requirements What You Need to Succeed Wereproud to work with a group of diverse colleagues.

If you have relevantexperiencethatisntmentioned below, tell us about it in your resume or cover letter.

High School Diploma or equivalent If role is Bilingual please manually add Bilingual (French & English) Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.

Must display a high professional manner, along with sound judgment, time - management and decision-making skills.

Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.

Digital literacy across a broad range of devices (e.g.,Desktops,laptops, headsets, etc.) Flexibility, resiliency, and a positive attitude when responding to challenging situations.

Expected to meet the needs of customers by offering advice based on their total financial situation andpossessinga thorough knowledge of customer life cycle needs.

Previouscollection,credit experience and or call center and banking experienceisan asset Ability to workbothindependentlyand aspart of a team.

Additional Information Weredelighted thatyoureconsidering building a career with TD.

Through regular colleague development conversations, training programs, and a competitive benefits plan,werecommitted to providing the support our colleagues need to thrive both at work and at home.

Colleague

Development Ifyoureinterested in a specific career path orarelookingtobuildcertain skills, wewant to help you succeed.

Youllhave regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passionabouthelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding Werehosting in-person training and onboarding sessions at(LOCATION X),for8weeksto ensureyouvegot everything you need to succeed in your new role.





Interview Process Hiringmanager will reach out to candidates of interest to schedule an interview.

Wedo our bestto communicate outcomes to allapplicantsbyemail or phone call.

National Occupation

Classification(NOC)Code 14201 Banking,insuranceand otherfinancialclerks (NOC) Company Overview Our Promise At TD, our commitment to our people is what makes usthe

Better

Bank.

This commitment our Colleague Promise - isour pledgethat no matter where you work at TD,youllhave thechanceto: Makea meaningful impact on the business, your colleagues, and the customers and communities we serve.

Learnnew skills,growyour career,explorenew opportunities acrossthe

Bank, andultimatelygainnew perspectives tohelp yousucceed.

Experienceaculture of carewhere allcolleaguesare respected, included, appreciated,and supported.

Our

Total Rewards Package Our

Total Rewards package reflects the investment we make in our colleagues to helpthem,and their families achieve their financial, physical,and mental well-being goals.

Total Rewards at TD includesabase salary,variable compensation,and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognitionprograms.

How We Work At TD, we believein-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they workhelpsthem todeliverhigh-quality materials that reflect our commitment to our business, customers, and communities.

Our hybrid workplace experience is designed toempowercolleagues to dogreat workat a physical TD locationandremotely where itmakes sense for the work.

Whereverour colleagues are working,theyllalways have access to the TD community and experience our culture of care.

Who

WeAre TD isone oftheworld''s leading global financial institutions and isthe fifthlargest bank in North America by branches.

Every day,wedeliver legendary customer experiences to over 27millionhouseholds and businesses in Canada, the United States and around the world.

More than95,000 TDcolleaguesbring their skills,talent,and creativity to the Bank, those we serve,and the economies we support.

Ourpurposetoenrich the lives of ourcustomers,communities,and colleagues, and thisunderscoreshow we approach innovation and the capabilitiesweredeveloping to shape the future of banking.

Whetheryouvegotyears of banking experience or just starting your career in financial services, wecanhelp you realize your full potential.

Through regular leadership anddevelopmentconversations tomentorship and training programs,werehere to support you towards your goals.

As an organization, we plan to keep growing and we hope you do too.

Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD,werecommitted to fostering an environment where all colleagues are encouraged to bring theirauthenticselvesto work, experienceequitableopportunities,and feel respected and supported.

Werededicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Our Community Involvement Each day, we work hard to help open doors to a more inclusive and sustainable future for the communities we serve.

Our Sustainability and Corporate Citizenship team wasestablishedto bring the TD Ready Commitment (our Corporate Citizenship platform)



tolife andhelp usaccomplishourpurposetoenrich the lives of our customers,colleaguesand communities.

Accommodation Your accessibility is important to us.

Please let us know ifyoudlike accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you canparticipatethroughout the interview process.

We look forward tohearing from you! National Occupation Classification (NOC) Code 14201 Banking, insurance and other financial clerks (NOC) #LI-NACO #IN-NACO Who We Are: TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being advantages, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information: Were delighted that youre considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process Well reach out to candidates of interest to schedule an interview.

We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us.

Please let us know if youd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet

📌 Contact Center Representative - MBNA Customer Service Specialist (Ottawa)
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📍 Ottawa