Our post-secondary education client is seeking a Senior Continuous Improvement Specialist (10+ years of experience) to improve business processes using Lean methodology and business process improvement practices Join a strategic enrolment management initiative focused on improving the student experience across postsecondary enrolment services.

This role supports process owners and stakeholders in documenting current-state processes, identifying pain points, developing future-state process maps, and implementing measurable improvements across up to five business processes.

The engagement includes facilitation of workshops, value stream mapping, process reviews, testing activities, and operational documentation within a complex service workplace.

The project is conducted onsite at a major postsecondary institution in Ottawa. 6-month contract, Ottawa, Onsite work required in Ottawa Must Haves 57 years leading process improvement , continuous improvement , Lean , or operational excellence initiatives Formal training or certification in Lean , Lean Six Sigma , continuous improvement , or business process improvement Demonstrated work with process mapping , value stream mapping , root cause analysis , and improvement planning Proficiency with Microsoft Office , Teams , Share

Point ,



and Visio or equivalent process-mapping tools Education or formal certification related to Lean, continuous improvement, or business process improvement Nice to Have Experience in postsecondary education, student services, enrolment management, admissions, financial aid, or academic operations Experience improving processes across multiple departments, systems, policies, and decision-makers Experience with student information systems, CRM systems, ERP platforms, workflow tools, or case management systems Change management experience including stakeholder readiness, communications, adoption planning, and sustainment Experience in Ontario public sector or Broader Public Sector environments Responsibilities Identify problem statements, current-state processes, pain points, and barriers Develop future-state process maps and sustainable process improvements Facilitate workshops, interviews, improvement events, and working sessions Evaluate business processes and implement improvement solutions Document insights, recommendations, implementation plans, and measurable outcomes Perform configuration testing, user acceptance testing, integration testing, and document results Prioritize initiatives based on business needs, systems constraints, and budget considerations

📌 Senior Continuous Improvement Specialist to improve business processes using Lean methodology and business process improvement practices (Ottawa)
🏢 S.i. Systems
📍 Ottawa