Shape the future of roadside assistance with CAA Atlantic as the Director of Contractor Network. This leadership role focuses on enhancing service excellence and partner engagement in Atlantic Canada.

As the Director of Contractor Network, you will lead a critical initiative partnering with the Vice President of Operations. Your role encompasses overseeing a network of 150 mobile service providers and 50 repair facilities, while advancing strategies that ensure member safety and service quality. This position plays a vital part in transforming CAA Atlantic's contractual relationships and operational effectiveness.

Key Responsibilities:
• Develop and execute strategies for contractor network evolution
• Ensure service quality via performance management and standards




• Implement digital tools that enhance service and safety
• Negotiate contracts and manage budgeting processes
• Foster collaboration across service provider networks

Requirements:
• Post-secondary education in Business Administration
• Minimum 10 years of progressive leadership experience
• Robust understanding of towing and service delivery networks
• Exceptional communication and problem-solving skills
• Bilingual proficiency in English and French preferred

Elevate service quality and build solid partnerships with CAA Atlantic through strategic leadership in the Contractor Network.
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📌 Director of Contractor Network at CAA Atlantic (Nova Scotia)
🏢 CAA Atlantic
📍 Nova Scotia