Elevate your fintech career with Paramount Commerce as a Technical Escalation Analyst. Focus on API success, real-time monitoring, and direct merchant support in a dynamic workplace.
In this critical role, you will ensure the technical reliability of our Pay-by-Bank API product. With 24/7 operational monitoring and technical expertise, you will bridge the gap between merchant queries and engineering objectives. Your efforts will directly influence merchant experience and contribute to our expansion goals.
Key Responsibilities:
• Monitor real-time production environment using Grafana
• Resolve Tier-2 technical escalations for merchants
• Troubleshoot complex integration issues effectively
• Package technical findings for Engineering teams
• Update status pages during incidents
Requirements:
• 3+ years in Technical Support or Integration Engineering
• Strong understanding of REST APIs, JSON, Webhooks
• Familiarity with Grafana and ticket management tools
• Proven troubleshooting skills
• Ability to communicate technical issues effectively
Drive API-based success by being a voice for merchants at Paramount Commerce.
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