An established, growing specialty dessert retailer is expanding in Ontario and seeking a passionate, people-focused Store Manager to lead one of its new locations. This is an exciting opportunity for a retail leader who loves building teams, creating memorable guest experiences, and bringing a high-quality, feel-good brand to life in a new market. With a strong foundation in Quebec and continued growth into Ontario, this organization is built around quality, hospitality, community, and the belief that a great customer experience starts with a great team. The Store Manager will play an important role in shaping the culture, energy, and standards of the location from the ground up. This role is ideal for someone who is organized, positive, hands-on, and proud to create an environment where people feel supported, customers feel welcomed, and the brand is represented with care and consistency.

Salary Range: $60,000 to $65,000 base plus bonus

Description

Lead daily store operations, ensuring a smooth, organized, and consistent customer experience

Create an energetic, service-focused environment that reflects the brand’s quality and personality

Coach, train, and support team members, including younger employees developing their first workplace skills

Build a positive team culture based on respect, accountability, reliability, and pride in the work

Ensure product quality, presentation, cleanliness, and service standards are consistently maintained

Oversee scheduling, labour planning, breaks, coverage, and day-to-day team communication

Support hiring, onboarding, training, and ongoing performance management

Monitor inventory, ordering, product levels, waste, and store supplies

Maintain strong operational routines related to opening, closing, cash handling, food safety, and health standards





Drive sales through guest engagement, team coaching, upselling, sampling, and local store awareness

Resolve guest concerns professionally and ensure issues are handled with care and urgency

Work closely with ownership and leadership to support the successful launch and ongoing growth of the Ontario market

Act as a brand ambassador in the community, helping build awareness and repeat business

Maintain accurate reporting, administrative follow-through, and communication with leadership

Requirements

Previous experience in retail, food service, café, hospitality, QSR, or customer-facing store management

Strong people leadership skills with the ability to coach, motivate, and develop a young team

A hands-on management style and willingness to be active on the floor

Excellent customer service instincts and a genuine enjoyment of working with people

Strong organizational skills and the ability to create structure in a busy environment

Comfortable managing schedules, inventory, cash procedures, and daily operations

Positive, patient, and professional communication style

Ability to lead by example and set clear standards for performance and behaviour

Food safety awareness and comfort working in a product-quality-driven environment

Current Food Handler Certificate recognized in Ontario is a requirement

Flexible availability, including evenings, weekends, and peak business periods

Corporate Culture

Opportunity to join a growing specialty retail brand as it expands into Ontario

A meaningful leadership role with real impact on team culture and guest experience

The chance to help launch and shape a current market presence

Supportive ownership and leadership team

Positive, product-focused environment with strong customer appeal

Competitive compensation based on experience

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📌 Store Manager - Gelateria (Ontario)
🏢 JRoss Retail Recruiters
📍 Ontario