Service Advisor - Terra Nova GMC Buick

Terra Nova GMC Buick is Newfoundland and Labrador's largest GMC Buick dealership. We are driven by a commitment to integrity, innovation, and delivering an exceptional guest experience. Our people are at the heart of it all, everything we do is driven by you. Your passion, purpose, and potential.

Position Overview

As a Service Advisor, you are the primary point of contact for service customers and a key driver of the customer experience. You will identify customer needs, recommend and sell maintenance and repair services, and ensure clear, consistent communication throughout the service process.

Success in this role requires strong communication, attention to detail, and the ability to perform in a fast-paced, high-expectation setting.

Key Responsibilities

- Act as the liaison between customers and technicians to ensure clear communication and efficient workflow
- Provide accurate estimates and coordinate timely, high-quality repairs
- Verify warranty and service contract coverage; explain terms and exclusions clearly
- Manage timelines effectively without compromising quality or customer experience
- Address customer questions and concerns with professionalism and a solutions-focused approach
- Build lasting customer relationships through phone, email, and text communication
- Proactively follow up with customers and maintain consistent contact




- Monitor performance against KPIs and pursue continuous improvement

Qualifications

- Strong organization, time management, and attention to detail
- Ability to work independently in a fast-paced environment
- Knowledge of automotive service operations preferred
- Excellent communication, interpersonal, and negotiation skills
- Team-oriented with a customer-first mindset
- Adaptable and responsive to changing priorities
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Previous Service Advisor experience preferred
- 1-2 years in sales or customer service required
- Willingness to undergo pre-employment screening

What We Offer

At Terra Nova, we believe our people are our greatest asset. You'll join a high-performing team that values accountability, support, and continuous growth.

You can expect:

- Competitive compensation with hourly wage between $20.90 and $24.72 based on experience with 45 hours guaranteed per week plus performance-based incentives
- Comprehensive benefits package
- Ongoing training, coaching, and career advancement opportunities
- A results-driven culture that recognizes and rewards performance
- Monday-Friday schedule, no weekends

Advantages include:

- Extended health and vision care
- Life and disability insurance
- Paid vacation and time off
- Employee Assistance Program
- On-site parking
- Employee discounts on vehicles, parts, and service

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