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Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements.

Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families.

Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

As required.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification:



Administrative Support III

Union: AUPE GSS

Unit and Program: Health Information Management/Patient Access

Primary Location: High Level Northwest Health Ct

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 11-AUG-2026

Employee Class: Casual/Relief

Date Available: 21-AUG-2026

Hours per Shift: 7.75

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications

- Completion of Grade 12 or equivalent.

Additional Required Qualifications

- Working knowledge of Microsoft Outlook, Word and Excel.
- Medical Terminology Certificate or equivalent (testing will be conducted).
- Fluent in written and spoken English language.
- Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).
- Northern Allowance: In addition to a competitive rate of pay, AHS currently has a Northern Allowance in place to an annual maximum of $6,300. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
- Travel Expense Reimbursement: Permanent and temporary employees working in excess of one (1) year whose work sites are above the 57th parallel are also eligible to receive an annual reimbursement of personal travel expenses to an annual maximum of $1,235. Eligible employees will be reimbursed for the cost of one (1) round trip, per calendar year, to any destination within Alberta. Travel must originate from a community above the 57th parallel to any destination within Alberta and cannot be carried over.

Preferred Qualifications

- MOA, Unit Clerk Course or equivalent.
- Experience in Patient Registration, Financial Records, and/or Telecommunication preferred.

📌 Administrative Support III (High Level)
🏢 Alberta Health Services
📍 High Level