Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced setting that allows you to pick the shifts you work?

Our Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

- Days: Monday - Sunday; 8am - 4pm EST + Weekend availability a must

RESPONSIBILITIES:

- Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
- Actively listen to caller to summarize key points of information and enter into computer system
- Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

REQUIRED QUALIFICATIONS:

- Ability to remain calm and provide direction while responding to an emergency situation
- Ability to pay attention to detail and be able to follow instructions
- Exercise mental flexibility and situational awareness within a team-based environment
- Ability to ‘Think on your feet’ and remain calm under pressure
- Strong verbal and written communication skills
- Bilingualism (French & English) spoken & written




- Ability to use Microsoft based applications

PREFERRED QUALIFICATIONS:

- Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

PACKAGE:

- Salary Range dependent on experience
- Extensive Health, Medical and Dental Benefits + our Wellness program
- RRSP matching contribution
- Free Parking at Office
- Ergonomically designed workstations, including standing desks

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

- Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card). Hourly Pay Range: $19ph - $22.50ph DOE

📌 Alarm Operator (Days) (Victoria)
🏢 Paladin Technologies
📍 Victoria