Experience a dynamic role as an Appointment Coordinator at Rivershore Ram, focusing on exceptional service and customer satisfaction. Your organizational skills will play a vital role in managing service schedules and client communications. As the first point of contact for service appointments, you will drive a friendly atmosphere while efficiently managing customer inquiries.
This role involves coordinating with technicians, ensuring a smooth service workflow, and answering any questions customers might have. Your ability to multitask will be paramount as you balance customer interactions and administrative tasks. Key Responsibilities:
- Schedule service appointments with regard to technician availability
- Provide customers with essential information and updates
- Maintain an organized service schedule to minimize wait times
- Track appointment confirmations and cancellations accurately
- Prepare service work orders with complete customer info Requirements:
- High school diploma or equivalent required
- Prior experience in customer service or automotive is beneficial
- Solid organizational skills and attention to detail needed
- Ability to manage high volumes of customer interactions
- Proficient in basic computer systems, including MS Office Your skills in customer service will thrive at Rivershore Ram, making a significant impact in this role.