The Assistant Care Service Coordinator plays a pivotal role in supporting the Care Management team to ensure the efficient and client-centered delivery of home care services. This role requires proactive coordination, meticulous documentation, effective communication with clients and staff, and close collaboration with the Care Service Coordinator and other departments.

The Assistant Care Service

Coordinator will ensure timely intake, assessment scheduling, care plan support, and resolution of client and staff concerns, while maintaining compliance with organizational protocols and service standards.

Customer Relationship

Personal Evolution

Administrative Work

Technical Expertise

Must Have

- Licensed Practical Nurse, Diploma or Bachelor’s degree in Healthcare, Social Work, or related field preferred.
- At least 1–2 years of administrative, scheduling, or care coordination experience in a healthcare, home care, or social service setting.
- Proficiency in office software, scheduling platforms (e.g., ConnectTeam), and data entry tools.
- Excellent written and verbal communication skills. Strong interpersonal and conflict-resolution skills.




- High attention to detail; able to manage multiple priorities in a quick-paced environment.

Responsibilities

- Initial Intake and Service Inquiry Coordination
- Staffing Requirements Monitoring
- Client Care Plan Coordination
- Client Feedback and Complaint Resolution
- Daily Operations and Scheduling Supervision
- Communication and Documentation Compliance
- Monitoring and Documentation of Client Home Files
- Client and Staff Relationship Management
- Transportation and Independent Contractor Coordination
- Protocol Development and Policy Collaboration

What's great in the job?
- Being part of a friendly and helpful team that works together to give clients great care.
- The chance to learn a lot about the healthcare industry and how a home care business works.
- Being a key person for both clients and staff, making everyone's experience better.

READ What We Offer Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.

Perks

Parti-Time (with a possibility to be converted to Full-Time subject to performance and business demands)

Eat & Drink

Fruit, coffee and snacks provided.

📌 Assistant Care Service Coordinator (Calgary)
🏢 Golden Home Caregivers
📍 Calgary