POSITION SUMMARY The Assistant Terminal Manager supports the overall operation of the terminal by ensuring efficient freight handling, safe work practices, and high levels of customer service. This role works closely with the Terminal / Agency Manager to oversee daily operations, manage staff, and drive performance in alignment with company goals, regulatory requirements, and industry best practices. ABOUT US:

Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada KEY RESPONSIBILITIES

Operations Management

Assist in overseeing daily terminal operations, including dock activities, dispatch, and freight flow.

Ensure timely loading, unloading, and routing of LTL shipments.

Monitor service performance, including on-time pickups and deliveries.

Identify operational inefficiencies and implement process improvements.

Staff

Supervision & Leadership

Provide day-to-day supervision of drivers, dock workers, and administrative staff.

Support hiring, onboarding, training, and performance management.

Promote a positive work environment focused on accountability, teamwork, and safety.

Assist in scheduling to ensure proper staffing levels across shifts. Health & Safety Compliance Enforce all safety policies, procedures, and regulatory requirements.

Conduct regular safety meetings, inspections, and incident investigations.

Ensure proper use of PPE and adherence to safe work practices.

Support the development and maintenance of the terminal’s Health & Safety program.

Customer

Service

Address customer inquiries, concerns,



and service issues in a timely and professional manner.

Work to maintain strong relationships with key customers.

Ensure service standards are consistently met or exceeded. Equipment & Facility Management Monitor the condition and maintenance of fleet, trailers, and material handling equipment.

Coordinate repairs and preventative maintenance with vendors.

Ensure the terminal facility is clean, organized, and well-maintained. Administrative & Reporting Duties

Assist with operational reporting, KPI tracking, and performance analysis.

Maintain accurate records related to shipments, safety, and staffing.

Support payroll, timekeeping, and compliance documentation as required.

QUALIFICATIONS & EXPERIENCE 3–5 years of experience in the transportation or logistics industry, preferably in LTL operations.

Previous supervisory or leadership experience is preferred.

Strong understanding of freight handling, dispatch, and routing processes.

Knowledge of applicable transportation regulations and safety standards.

SKILLS & COMPETENCIES

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Problem-solving and decision-making capability in a fast-paced environment

Organizational and time management skills

Proficiency with transportation management systems (TMS) and Microsoft Office WORKING CONDITIONS

Combination of office and warehouse/dock environment

May require early mornings, evenings, and occasional weekend work

Exposure to weather conditions and active freight handling areas KEY PERFORMANCE INDICATORS (KPI’S)

On-time pickup and delivery performance

Safety metrics (incidents, compliance)

Dock productivity and efficiency

Employee performance and engagement

Customer satisfaction and service levels

Our Values: Develop, Care & Achieve. “Van Kam is an Equal Prospect Employer Committed to Environmental Responsibility" #INDHP

📌 Assistant Terminal Manager (Prince George)
🏢 Van-Kam Freightways
📍 Prince George