Job Summary

Beauty Advisor responsible for developing deep, long‑lasting relationships with customers to increase sales, service, and loyalty. The role is commission‑based and directly tied to sales volume results.

Responsibilities

- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service personal goals and targets.
- Exceed all sales and service brand goals and targets.
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert level of product knowledge with the entire store selling team.
- Maintain solid relationships with buyer, vendor, and selling manager.
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis.
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price change, and related sales support tasks.
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
- Perform other duties, as assigned.
- Ensure compliance with privacy policies, regulations, and cyber security measures.

Qualifications

- High school diploma.
- Proven ability to exceed sales targets.




- Highly collaborative; working with and through others in a team‑oriented environment.
- Ability to work in a fast‑paced setting that requires a high degree of multi‑tasking with minimal supervision.
- Ability to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays.
- Minimum of two or more years of experience in a commission‑based sales environment.
- Make‑up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
- Bilingual French and English.
- Assure compliance with privacy protection regulations and cybersecurity measures.

Measures of Success

- Contribution to financial objectives.
- Individual objectives linked to the achievement of department goals.
- Feedback from internal and external clients.

Compensation & Benefits

Base hourly wage $16.60–$25.25, plus commission. Eligible for commission in addition to base pay. Additional benefits include health & dental coverage, pension matching, tuition assistance, employee discounts, and continuous learning and development opportunities.

Equal Opportunity Employer

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or any other protected category.

📌 Beauty Advisor, La Prairie (Westmount)
🏢 Holt Renfrew
📍 Westmount