Join Cencora as a Bilingual Customer Service Representative in Canada and play a vital role in delivering patient and provider support with professionalism. You’ll handle client inquiries and orders with exceptional customer service. In this full-time role, you will manage incoming calls, process various orders, and maintain accurate customer account information.
Your communication skills in French and English will ensure that client queries are addressed courteously. Collaborate with internal departments to resolve issues and suggest improvements in customer service processes. Key Responsibilities:
- Take incoming calls and process client orders
- Answer client inquiries with courtesy and professionalism
- Manage orders received via various channels
- Communicate with customers and departments regarding issues
- Maintain accuracy in customer files and backorders Requirements:
- Post-secondary education in a related field
- 0-2 years of customer service experience
- Bilingual in French and English
- Robust proficiency in Microsoft applications
- Excellent problem-solving abilities Utilize your bilingual skills to support Cencora’s mission in enhancing health outcomes for clients.