Join RBC Insurance as a Bilingual Customer Service Representative to provide tailored insurance solutions. Utilize your French and English skills to enhance client interactions in Mississauga. In this full time role, you will engage with clients over the phone, assessing their unique insurance needs.
Your primary focus will be on offering solutions for credit insurance associated with loans, mortgages, and lines of credit. The ability to deliver exceptional customer service while building rapport will play a critical role in retaining clients effectively. Key Responsibilities:
- Handle inbound calls with a client-first approach
- Secure and retain business while exceeding sales goals
- Ensure customer service excellence in every interaction
- Take ownership of client concerns and follow escalation processes
- Process paperwork accurately for client documents Requirements:
- Fluent communication skills in French and English
- Strong problem-solving and attention to detail skills
- Experience navigating multiple systems efficiently
- Flexibility to work within assigned schedules
- Sales experience is a plus in a contact center Deliver unmatched customer service and leverage your bilingual abilities to thrive at RBC Insurance in Mississauga.