Drive success in customer service as a Bilingual Supervisor at Mitsubishi HC Capital Canada. This leadership position combines mentoring, project management, and customer interaction in a hybrid work environment. As a Supervisor on the Customer Service team, you will coordinate daily operations while promoting a culture of accountability and inclusiveness.

Your bilingual proficiency will be crucial for serving clients across Canada. With your extensive experience, you will help guide your team through challenges, ensuring high-quality service delivery and continuous improvement initiatives. Key Responsibilities:

- Coordinate day-to-day activities and manage performance evaluations
- Support agents during high call/email volumes




- Address escalations requiring managerial intervention
- Contribute to training and development for recent staff
- Propose ideas for optimizing departmental processes Requirements:
- At least 3 years of supervisory experience in customer service
- Fluency in French and English, both written and spoken
- Strong analytical and mentoring skills
- Excellent organizational and communication capabilities
- Preferred college diploma or DVS Enhance customer care by leading a skilled bilingual team at Mitsubishi HC Capital Canada.

📌 Bilingual Supervisor for Customer Service Team (Trois-Rivières)
🏢 Mitsubishi HC Capital Canada
📍 Trois-Rivières