The Building Great Neighbourhoods branch is looking for an organized, collaborative, and communicative individual to join our team as a Branch Correspondence and Report Coordinator! Reporting directly to the Strategic Coordinator within the Office of the Branch Manager, this role acts as a vital bridge between operational teams, leadership, corporate business partners, and community members. You will play an essential part in maintaining branch transparency, public trust, and operational alignment by managing incoming correspondence and coordinating City Council reports.

In this fast-paced environment, you will translate technical infrastructure and project details into clear, engaging plain language that resonates with leadership and members of the public. Additionally, you will drive continuous process improvements, support strategic branch projects, and guide administrative workflows across the team. If you excel at written strategy, navigating politically sensitive topics, and building collaborative relationships, we would love to hear from you!

What will you do?

Produce high-quality, professional first drafts of responses to public inquiries, Mayor and Councillor inquiries, memos, and briefing notes using clear, plain language

Coordinate the end-to-end report and briefing schedule for the branch, tracking materials to ensure milestones and deadlines are consistently met

Review and synthesize complex, technical engineering and project data into clear, accessible key messaging for internal and external audiences

Collaborate with key corporate business partners across City Operations, Law, Finance,Communications and other applicable branches to align report narratives, gather input and resolve feedback

Manage POSSE inquiry tracking and business shared email accounts for incoming correspondence, ensuring proper routing and delegation

Design, implement,



and maintain standardized templates, operating procedures, and tracking dashboards to improve branch administrative efficiency

Support branch-wide strategic initiatives, such as business planning, research benchmarking, town halls, and internal engagement activities

Provide procedural guidance and technical mentorship to administrative personnel regarding document formatting, workflows, and software system entry

Perform other related duties as assigned University Degree in Business Administration, Public Administration, Communications, English, Journalism, Commerce, Social Sciences, or a related humanities/arts field

Two (2) years of progressively responsible experience in a public sector or highly regulated corporate environment

Experience must encompass a combination of strategic and operational business planning, office management, report drafting, and skilled correspondence

Demonstrated background in upholding, monitoring, and maintaining customer service delivery standards through empathetic, accurate, and timely response handling

Assets

Experience working directly within municipal government systems or specialized database tracking systems (such as POSSE)

Direct experience writing, reviewing, or coordinating formal City Council or committee reports

Skills required for success

Ability to translate dense, highly technical details into accessible messages without compromising operational facts

Strong political acumen to handle highly sensitive, confidential,



or politically complex situations with integrity

Interpersonal skills to guide collaborators, resolve conflicting perspectives, and influence outcomes without direct positional authority

Outstanding organizational skills to balance tight deadlines, manage multiple active files, and navigate competing priorities

Proficient command of Google Workspace (Docs, Sheets, Gmail) and specialized tracking databases

Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) Embracing a culture of equity, diversity, reconciliation, and inclusion

Alignment with the goals of the City Plan

Conditions of Employment

Applicants may be tested

Work Environment

This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process.

To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position

Hours of Work: 40 hours per week

Salary Range: $41.177 - $51.444 (Hourly); $85,977.580 - $107,415.070 (Annually)

Recruitment Consultant: LG/RA

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

📌 Branch Correspondence and Report Coordinator (Edmonton)
🏢 City of Edmonton
📍 Edmonton