Join BuildOps as the PMO Lead focused on enhancing customer success. This role is pivotal for designing and enforcing operational frameworks that transform how services are delivered to enterprise customers. As the PMO Lead, you will be responsible for managing the Professional Services delivery framework.

This involves maintaining robust implementation processes, tracking the health of customer accounts, and leading efforts to mitigate churn during implementations. Your analytical skills will drive data accuracy and reporting transparency. Key Responsibilities:

- Establish and govern Professional Services delivery methodologies
- Track and report on implementation health metrics
- Design escalation models to identify service at-risk accounts
- Lead the analysis of contract rejections and churn
- Develop playbooks tailored to various customer types Requirements:
- 5+ years in relevant leadership roles in SaaS
- Direct experience in PMO or delivery methodology
- Proven track record with multi-stakeholder projects
- Solid analytical skills for portfolio health assessment
- Excellent communication abilities for consensus-building Utilize your leadership skills to influence positive outcomes at BuildOps.

📌 BuildOps PMO Lead for Customer Success (Toronto)
🏢 BuildOps
📍 Toronto