Role: Business Analyst – Order Management & Replenishment Systems

Location: ~MISSISSAUGA, ONTARIO~ 4days hybrid Summary

Experienced Business Analyst responsible for driving end-to-end requirements management and delivery of sales and returns solutions across retail and e-commerce channels. Works closely with business and technology stakeholders to define requirements, manage integrations, analyze data, and support Agile product development while improving customer and operational experiences.

- Lead discovery workshops, requirements gathering sessions, and stakeholder walkthroughs for sales and returns initiatives.
- Elicit, analyze, and document business requirements, user stories, acceptance criteria, and functional specifications.
- Collaborate with Product Managers, Engineering, UX, QA, Store Operations, and Customer Care teams to deliver business solutions.
- Define and support API integration requirements and ensure alignment between business and technical teams.
- Analyze complex business processes, return policies, eligibility rules, and operational workflows.
- Support POS, retail systems,



and omnichannel integration initiatives to enhance customer and store experiences.
- Identify, track, and manage project risks, dependencies, assumptions, and open decisions throughout Agile delivery cycles.
- Facilitate backlog grooming, sprint planning, testing support, and requirements clarification activities.
- Query and analyze large datasets using SQL/BigQuery to validate requirements, investigate issues, and generate actionable insights.
- Develop and support reporting, metrics, and data-driven recommendations related to sales, returns, transactions, and customer journeys.

Qualifications

- 8-10 years of Business Analyst experience in retail, e-commerce, or technology environments.
- Strong expertise in requirements documentation, user stories, PRDs, and acceptance criteria.
- Experience with API integrations and complex business rule analysis.
- Proficiency in Agile/Scrum methodologies, Jira, and Confluence.
- Solid SQL/BigQuery skills for data analysis and reporting.
- Retail, returns, post-purchase, or omnichannel commerce experience preferred

📌 Business Analyst – Order Management & Replenishment Systems (Oakville)
🏢 apptoza
📍 Oakville