Explore your analytical skills as a Business Desk Analyst with emergiTEL. This 8-month contract role focuses on production accounting tasks, incident resolution, and client support. Currently, emergiTEL is hiring a Business Desk Analyst for a vital contract position lasting eight months. You'll provide guidance on accounting tasks, resolve incidents using the knowledge base, and ensure prompt communication with clients.

Your role will also involve application testing and using incident management tools to improve operations. Key Responsibilities:

- Provide step-by-step guidance on production accounting tasks
- Diagnose and resolve incidents using the knowledge base
- Document client interactions with incident management tools
- Assist in testing monthly releases of the application
- Keep clients informed on the status of issues Requirements:
- CAPPA certification registration or completion is required
- Experience with Petrinex is an asset
- Robust communication skills required
- Ability to work independently and collaboratively
- Familiarity with incident management tools Support production accounting and enhance client experiences with emergiTEL's dedicated team.

📌 Business Desk Analyst at emergiTEL (Calgary)
🏢 emergiTEL
📍 Calgary