Work Location:1185 Smythe Street, Fredericton, New Brunswick E3B 3H4, Canada
DUTIES/RESPONSIBILITIES
- Direct and coordinate daily coffee shop activities to ensure smooth operations, effective service delivery, and a positive customer experience.
- Participate in the hiring process, provide onboarding and workplace guidance, and assess employee performance to support service excellence and operational goals.
- Address customer concerns and service‑related issues promptly, ensuring a welcoming environment and adherence to workplace health, safety, and sanitation standards.
- Monitor stock levels of beverages, food products, ingredients, packaging materials, and equipment, and arrange replenishment to support uninterrupted operations.
- Establish and maintain service procedures, product presentation standards,
and operational practices to promote consistency and customer satisfaction.
- Review operational results, staff productivity, and customer feedback, and implement measures to improve service quality, efficiency, and overall business performance.
QUALIFICATIONS
- Education Level: At least Graduate of Two year diploma equivalent
- 5+ years in professional coffee industry
- Language Requirements: English
WORK ENVIRONMENT
- All activities occur within our coffee shop and assigned sites
- A respectful, stable, and supportive work environment will be maintained to ensure effective operations and consistent service quality.
BENEFITS
- Paid vacation and statutory holidays
- Employee discounts on all in‑house products
- Opportunities for advancement within the company
- Health benefits available after 6 months of full‑time work within our company
- On-site parking