Lead transformative learning and quality initiatives with Southern Cross Health Insurance. As a Capability and Quality Lead, you'll modernize learning practices and enhance member outcomes. This experienced role focuses on reshaping how employee capabilities are developed and delivered in a member-centric environment.

You'll guide the strategy for capability development, quality assurance, and onboarding using innovative adult learning principles. Your leadership will foster high-performing teams and enhance productivity through data-driven insights and tailored blended-learning solutions. Key Responsibilities:

- Lead capability and quality strategy development
- Design creative blended learning solutions




- Maintain and define quality and capability standards
- Analyze performance data to identify trends
- Develop specialist teams in learning and onboarding Requirements:
- Strong leadership and coaching experience
- Expertise in instructional design and quality assurance
- Understanding of adult learning principles
- Experience in transforming learning functions
- Continuous improvement mindset and creativity Drive impactful change in capability and quality to empower members and enhance your team's performance at Southern Cross Health Insurance.

📌 Capability and Quality Lead at Southern Cross (Canada)
🏢 Southern Cross Health Insurance
📍 Canada