Are you ready to walk alongside women on their journey from crisis to hope and recovery?

The Case

Manager is responsible for the women in the Women’s Recovery program at Joanna Home from intake to discharge. You will create and maintain networks with external partnering organizations, and will regularly attend meetings with other external service providers. You work with participants individually in order to increase the likelihood of success for recovery and/or independent living while ensuring adherence to program guidelines and policies.

The Case

Manager performs client assessments to gather information and identify areas of concern, helps participants develop plans for next steps, connects them with appropriate resources and may even advocate on their behalf with government agencies or external service providers.

The Case

Manager takes a faith-based approach, which includes ministering to these women, forming relationships, loving them, praying, declaring the good news of Jesus Christ and making disciples, as well as assisting with practical needs such as referrals for recovery, program involvement, and housing. This is a permanent , part-time (22.5 hours per week) position . The starting range for this position is $28.96 to $31.64 per hour.

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements.

In addition, our extensive advantages plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team.

Case Management

Assist participants in establishing goals, monitoring progress, and preparing a case plan for their next steps (housing, employment, addiction services, life skills, health, education or other case specific needs) and refer them to the appropriate community resources for achieving these goals, using various tools, programs,



and training to facilitate. Complete paperwork, introduce and orient to the new building and complete/assist bed bug protocol, key system etc. Assists each participant with discharge, including research, referrals, and administrative support.

Provide care, direct consultation and spiritual guidance to participants who reside at the Sanctuary, which includes providing appropriate support for their emotional needs and practical requests as needed. Take an active role in proactively and re-actively defusing and deescalating aggressive situations, along with monitoring sobriety of the participants and visitors, and reporting to the supervisor. Be knowledgeable of all the material documented in the Sanctuary Stabilization & Recovery Program handbook, as well as related documentation, and apply it consistently.

Build relationships with these participants and encourage them to explore Christianity, including facilitating a devotional when required. Advocate for participants, providing needs assessments, coaching, skills training and crisis management. Cultivate community contacts.

Partner with outside agencies, government ministries, individuals, and families, including meetings on and off-site regarding the current and future well-being of the Sanctuary participants and their babes. Participate in staff meetings, training and spiritual development opportunities, and perform other duties as required by your Supervisor. Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.

Social Worker: assist participants to obtain needed services and support to increase the likelihood of success for recovery and/or independent living; schedule and record minutes of ongoing interagency meetings with participants, family members, Child Protection Social Workers and community supports; Case Manager: assist participants with practical needs, including referrals for recovery,



program involvement and housing; provide support and spiritual care to participants, which may include advocating for them and providing crisis management.

Resident Care Coordinator: accompany participants to their required recovery meetings; Care Team Coordinator: provide extra support, but not supervision, to the Care Teams as needed. 2-3 years of related work experience is required, with knowledge of issues related to poverty and addiction. ~ At least 20 hours of training in one or more of these subjects: counselling;

Experience developing Personal Development Plans (PDPs). ~ Experience with therapeutic approach to motivational interviewing, and an understanding of Stages of Change. ~ Experience working in a community organization, foundation or ministry. ~ Experience with Indigenous participants, working in a multi-ethnic and socially diverse community is an asset. ~ Excellent English skills (verbal, writing, and reading). ~ Intermediate computer skills (Outlook, Word, Excel). ~ Completion of UGM’s Non-Violent Crisis Intervention training and all other mandatory training, including First Aid training/certification and Naloxone training/certification. ~ Willing to provide current vaccination information.. ~ Complete UGM Outreach Manager Orientation Course. ~ Valid Class 5 drivers’ license preferred. ~ Technical Competency—Trauma-Informed Care (Level 3): Help identify negative events that have impacted the client’s functioning, and develop interventions that emphasize safety, choice, and personal control. Work is generally performed indoors, with up to 30% of the time spent outdoors in all types of weather. Employees are required to look at a computer screen for up to 50% of the time.

Regular environmental exposures to cold, heat, and water. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position. This position typically works weekday daytime shifts.

Moderate overtime may be required. Work on statutory holidays may be required. Job requires frequent interaction with the public some of whom may be upset, abusive, and/or violent. Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check and must submit a current Driver’s Abstract. #

📌 Case Manager, Downtown (Permanent, Part-Time) (Vancouver)
🏢 Union Gospel Mission - Vancouver
📍 Vancouver