Job Number: J0826-0039

Job Title: Clerk - Mental Health

Department: Inpatient Mental Health

Job Type: Casual

Action Required

Creating a new position

Job Category: Administration / Clerical

Union: OPSEU Office & Clerical

Open Positions: 1

Date Posted: August 6, 2026

Closing Date: August 12, 2026

Salary: $26.11 - $28.40/Hour

Hours of Work

All Shifts - Days, Nights, Weekends

X

Position Summary

Reporting to the Program Manager, Mental Health Services, the Clerk provides clerical and reception support to facilitate the day-to-day operations of the unit and supports patient flow within a mental health environment. The Clerk coordinates communication among healthcare team members, completes required documentation and data entry within applicable systems, compiles and distributes Mental Health Act documentation as required, arranges appointments and transfers, and supports supply and safety processes. The role contributes to an organized, efficient, and safe unit environment in accordance with Hospital policies and procedures.

Key Responsibilities

- Provides general reception services within Inpatient Mental Health, including answering telephones, directing inquiries appropriately, relaying urgent messages promptly, and supporting communication among members of the healthcare team.
- Coordinates and tracks admissions, transfers, discharges, and direct admits, ensuring timely communication with the interprofessional team and support departments.
- Assists with arranging patient transfers, including booking ambulances and coordinating related documentation as required.
- Prepares and supports chart assembly and disassembly, ensuring discharged charts are secured and forwarded to Health Records.
- Prepares new patient admission packages with required documentation.
- Compiles and disseminates Mental Health Act (MHA) forms and Consent and Capacity Board (CCB) documentation in collaboration with psychiatrists, physicians, and legal representatives as required.
- Arranges Ontario Telemedicine Network (OTN) appointments and other clinical services as directed by the Charge Nurse, Team Lead, or Program Manager.
- Make patient appointments with physicians or services at the request of nursing team members.
- Assists with receiving, distributing, and storing supplies, equipment, and items brought to the unit in accordance with unit processes.
- Maintains the nursing station and reception area in an orderly and organized manner.
- Demonstrates awareness of and supports the conservation of hospital supplies and equipment, ensuring stock levels are maintained.
- Updates unit tracking tools and logs (e.g., patient flow boards, internal tracking systems) to support situational awareness and patient flow.
- Performs photocopying, faxing, and other routine clerical tasks as required.
- Submits maintenance or support requests as required and participates in assigned unit safety checks
- Supports unit communication and workflow by responding appropriately to inquiries from patients,



families, and team members referring clinical matters to nursing team members.
- Adheres to hospital policies related to confidentiality, privacy legislation, professional conduct, and infection prevention practices.
- Performs other duties as may be assigned by the direct manager and/or designate.

Qualifications

Education

- Ontario Secondary School Diploma or equivalent is required.
- Successful completion of a Medical Terminology course required.
- Completion of relevant post-secondary program is preferred (such as Medical Office Administration).

Experience

- Minimum of two (2) years of experience working in a clerical/administrative role required.
- Minimum of one (1) year of experience working in an acute care area.
- Preference given to candidates with previous inpatient mental health program experience.

Skills and Traits

- Keyboarding skills; minimum of 40 words per minute required.
- Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.
- Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).
- Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.
- Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.
- Effectively prioritizes workload, adapts to changing priorities, and remains composed in fast-paced or stressful environments.
- Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.
- Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.
- Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.
- Models behaviour aligned with OSMH’s mission, vision, and values.
- Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.
- Contributes to a culture of safety and continuous improvement by identifying risks, following safe work practices, and supporting quality initiatives.
- Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.

Our Team Members Enjoy

- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs




- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position.

Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working workplace by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new team members are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

Artificial Intelligence (AI) Use in Hiring at OSMH:

Orillia Soldiers’ Memorial Hospital’s (OSMH) may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team.

Closing Statement

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital.

As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new team members will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

📌 Clerk - Mental Health (Orillia)
🏢 Orillia Soldiers' Memorial Hospital
📍 Orillia