Client Concierge & Project Liaison — AVI-Design

Luxury Residential Home Automation | Toronto, GTA, Muskoka, Montreal & Quebec Markets | Full-Time

About AVI-Design

AVI-Design is a Savant Ambassador Elite dealer and CEDIA-certified luxury residential home automation integration firm. We deliver sophisticated smart home solutions using Savant, Lutron HomeWorks, Crestron, and Control4 across premium residences, waterfront estates, and high-end condominiums.

The Role

This is the operational and relational heart of AVI-Design. You will be the primary point of contact for our Clients and the person who keeps every project moving — from first consultation through installation, handover, and ongoing service. This role frees our CEO to focus on growth and design, while you own the Client experience and day-to-day project coordination.

What You'll Do

- Own all Client communications and relationships once a project is underway
- Coordinate project scheduling, trades, builders, and site access across all project phases
- Track milestones, manage payment reminders, and keep Clients informed at every step




- Lead Client walkthroughs, handovers, and system training at project completion
- Triage and coordinate all post-installation service requests and warranty claims
- Liaise with architects, designers, builders, and the technical team on behalf of Clients

What You Bring

- 3+ years in client relations, project coordination, or luxury services
- Solid organizational skills — you manage multiple moving parts without dropping the ball
- Professional, warm, and confident communicator with clients and trade partners
- Bilingual English/French strongly preferred
- Background in home automation, real estate, construction, or design is a strong asset
- Proficiency with Microsoft 365 and CRM tools

What We Offer

- Competitive compensation
- A high-impact role with real responsibility from day one
- Direct collaboration with the CEO
- Work on prestigious luxury residential projects across Ontario and Quebec
- A culture built on excellence, discretion, and genuine Client care

📌 Client Concierge (Woodbridge)
🏢 AVI Design
📍 Woodbridge