Company Description We're building a new kind of healthcare. Proactive, personalized, and built around the individual. Through a digital-first experience, at-home health testing, and personalized care, we give Canadians transparent, early insight into their health and the support they need to actually act on it.

No noise, no medical jargon. Just meaningful data, thoughtful design, and a product people trust.We're an early-stage company moving fast, backed by leading Canadian investors including Golden Ventures, Version One, and Garage Capital, alongside operators from Shopify, Uber, and Wattpad.As we scale, we're looking for a client coordinator who thrives at the intersection of relationship building, sales, and exceptional client experience. This role is central to our growth.

You'll be a trusted guide for prospective and existing clients as they navigate their journey with NiaHealth.

Role Description Sales and growth

→ Own inbound sales. Take booked sales calls, respond to warm leads, and close accounts over SMS, calls, and email in Intercom, keeping conversations properly tagged. Our sales today are fully inbound:



people who booked time because they want to learn more.

→ Confidently pitch NiaHealth's offerings and field client questions about our testing services.

→ Manage inbound social media comments and DMs from our community.

→ Collaborate with leadership on sales strategy and CRM development.

→ Support selling and upselling as we work toward the team's goal of more than 15% month over month growth in D2C sales.

Qualifications

- Based in Canada (required for PHI compliance).
- Bilingual in English and French (required).
- 1 to 2 years of experience in customer service, CX, or account management. Internships count.
- Strong written and verbal communication skills.
- Proven ability to manage competing priorities with resilience, attention to detail, and independence.
- Comfort with sales: pitching, follow-up, and closing.
- High agency, adaptable, and eager to earn more responsibility over time, while being genuinely happy doing the unglamorous parts of the job well.

📌 Client Coordinator (Canada)
🏢 NiaHealth
📍 Canada