Req ID: 69232 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Support Clerk (Deskside) - FTR to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). Purpose of Position The Client Support clerk monitors the IMAC perform queue throughout the Province in the established ticketing tool for tickets assigned directly to this position. Tickets received to be actioned will consist of requests to install basic software and to move various types of hardware.

Client Support

Clerks will also respond to requests for client password resets.

Accountabilities Install Standard

Products or sub-components of Standard Products

Unpack and set up hardware components and connect to the power receptacle and to the LAN jack within the Client User’s office or workspace and test the device

Move and prepare for disposal, according to Client direction all packing materials and other associated trash t'o the mutually agreed designated location within the facility

Update the status of the IMAC Services through to completion within NTT DATA’s service request system

Perform password resets and update NTT DATA’s service request system accordingly

Monitor the Capacity Management mailbox

Update schedules with unplanned absences, OT shifts and other data entry within the system Qualifications High School Diploma and one year of customer service experience, education and /or training





Experience with Data Entry and Typing skills

Excellent Communication Skills with English Language proficiency

Basic Computer Skills in Microsoft Office workplace

Must have Drivers license and reliable personal transportation

Should the Health Authorities require vaccination, in in accordance with its policies, proof of vaccination may be collected by NTT DATA during in order to comply with their policy

Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Financial Responsibility

No financial responsibility.

Direct Supervision

No direct supervision. Project/Team Leadership or Training No team leader/training responsibilities. Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Range: CAD 53729.46 About NTT DATA Services NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

INDHCLSMC

📌 Client Support Clerk (Deskside) - FTR (Vancouver)
🏢 NTT DATA North America
📍 Vancouver