19 Union Street, Suite 3 Corner Brook, NL

CBDC Humber is seeking a highly organized, customer-focused,

and motivated Client Services Assistant to support our

day-to-day operations and help deliver exceptional service to our clients.

Summary

This position is ideal for an individual who thrives in a fast-paced environment, enjoys working with people, and has strong administrative and organizational skills.

- Position: Client Services Assistant
- Location: 19 Union Street, Unit 3, Corner Brook, NL
- Employment Type: Full time, one-year contract with the possibility of extension
- Work Schedule: 35 hours per week, Monday to Friday
- Salary: Starting at $48,000, annually
- Work Environment: In-office position, business casual attire required

Key Responsibilities

As a Client Services Assistant, you will:

- Prepare and process loan documentation, including legal and security documents.
- Administer documentation for various programs, including the Consultant Advisory Services Program, Business Valuation Program, and Entrepreneurial Training Fund Program.
- Utilize Sage 50 Accounting software to support office operations.
- Follow up with clients regarding NSF payments, delinquent loans, and collection documentation when required.
- Respond to client inquiries and direct them to the appropriate team member.
- Create and maintain client profiles and assist with social media management.
- Conduct annual account maintenance follow-ups, including obtaining financial statements, insurance documents, and updated contact information.
- Provide backup support for other office positions as needed.
- Participate in client monitoring activities, including occasional site visits.
- Coordinate client training sessions, workshops, and community outreach activities.




- Work collaboratively with partner organizations and stakeholders.
- Perform other related duties as assigned.

What We’re Looking For

Skills & Attributes

The successful candidate will demonstrate:

- Strong oral and written communication skills
- Excellent customer service and interpersonal abilities
- Attention to detail and accuracy
- Strong organizational and time-management skills
- Ability to prioritize and multitask effectively
- Strong computer proficiency
- Active listening and conflict resolution skills
- Marketing and social media experience
- Ability to work independently and collaboratively within a team
- Reliability, punctuality, and a willingness to learn

Qualifications

- Diploma in Office Administration (minimum)
- At least one year of office administration experience
- Proficiency with Microsoft Office Suite
- Proficiency with Sage 50 Accounting
- Strong English communication skills, both written and verbal
- French language requirements

Requirements

- Three professional references
- Valid Newfoundland and Labrador Driver’s License
- Access to a reliable vehicle
- Clear code of conduct record

Equity and Accessibility

CBDC Humber is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. Employment decisions are based on merit and qualifications without discrimination. Accommodations are available throughout the recruitment process for applicants who require them. For accommodation requests or additional information, contact Tobi Biggin at (phone hidden) or [email protected].

We offer tailored financing, expert business advice, and practical support to help your business succeed. Whether you’re starting, expanding, or innovating, we’re here to guide you every step of the way.

Let’s discuss how we can elevate your business together.

📌 Client Services Assistant (Corner Brook)
🏢 Community Business Development
📍 Corner Brook