Winnipeg Foundation is For Good. Forever. We help people give back to our shared community by connecting generous donors with causes they care about For Good. We are an endowment-based public foundation, so gifts are pooled and invested, and the annual earnings are distributed back to the community Forever. Founded in 1921, we are proud to be Canada's first community foundation. Our vision is ‘a Winnipeg where community life flourishes for all.’
The Foundation is committed to work/life balance and diversity both within the organization and in its work with the community. We are currently recruiting for the role of
Community Impact Operations Coordinator (Permanent – Full-time) Our Values Trust
Generosity
Equity
Transformation
Responsiveness
Our Core Competencies
Relationship Building
Managing Healthy Conflict
Adaptability
Critical Thinking and Decision Making The Role:
This position plays a pivotal role in delivering comprehensive administrative support to the Community Impact team. Acting as the primary point of contact, it addresses general inquiries from community organizations with professionalism and efficiency.
Additionally, the role encompasses vital administrative functions related to the Grants Management system, ensuring smooth payment operations, meticulous file management, and effective information management. Furthermore, it involves coordinating and supporting various events and projects, contributing to the team’s overall success and mission. Core Areas of Responsibility:
External Grantee Support (Customer Service)
Comprehensive knowledge about all responsive grant programs offered through the Grants Management System
Serve as the lead staff member responding to general inquiries from community organizations, including specific grant-related requests
Serve as the team's central contact for community organizations, grantees, and applicants following initial reception intake, providing accurate, timely, and professional responses to inquiries. Triage and coordinate incoming requests, redirecting stakeholders to the appropriate team members and ensuring timely follow-up and resolution
Build and maintain positive relationships with community partners and external stakeholders, ensuring a supportive and responsive experience throughout the grant lifecycle.
Monitor and respond to inquiries received through phone, email, and the Grants Management System within established service standards.
Identify and resolve stakeholder concerns, escalating complex issues to the appropriate team members when required.
Provide guidance and support to applicants navigating the grant application process, ensuring equitable access to information and resources.
Gather and communicate stakeholder feedback to help improve service delivery, processes, and user experience.
Ability to prioritize and triage enquiries from external stakeholders
Obtain financial direct deposit information from grantee organizations
Grants Management System (GMS) Administrative Support
Support the opening and closing of grant application cycles (e.g., Community Grants, Children and Youth Grants, Major Capital Grants) within the GMS platform, ensuring applications are accessible to organizations on specified dates.
Submit tickets for technical issues and fixes in the GMS and support the remediation of the ticket.
Support in compiling system and business requirements to improve grant program workflows and processes
Ensure records and activities in the Grants Management System are organized, and contacts are up to date
Provide file management support including assigning Reviewers to grant files in the system
Update grant-specific correspondence templates in the GMS Operational Support
Provide administrative support to the Community Impact Department
Prepare materials for the Community meetings and agenda
Support critical records management functions by ensuring grantee records are accurate and current
Act as backup for the updating of the TWF shared calendar on SharePoint
Ensure all team records are well-organized, easily accessible, and that contact information is accurate
Compile and retrieve reports from the database as requested
Coordinate special assignments as requested
Assume other duties as may be assigned.
About You: If your background looks different from below, in your cover letter, tell us why you would be a good fit! Experience, Education, and Credentials
Diploma in office administration or related field
3-5 years of experience working in an administrative role, ideally in a non-profit environment , with a customer service background
Skills and Abilities
Strong written and verbal communication skills A passion for the administrative and operational end of an organization
Strong interpersonal skills
Skilled in data management
Solid organizational skills
Strong attention to detail
Proficient computer skills
Ability to prioritize and manage competing demands
Ability to deal with conflict in a healthy manner What We Offer:
Starting salary in the range of $49,400 - $59,280
A comprehensive benefit package including health and dental benefits A Health Spending Account
Access to Consult + (Virtual Doctor Service)
EFAP program available to employees and family members
Pension program starting at six months of employment
Vacation starts at three weeks per year
Maternity/Parental Leave Top Up
Eco-pass program (half-cost bus pass)
Professional Development opportunities Applications, including resume and cover letter, should be submitted by August 21, 2026. All applications must be submitted at https://careers.risepeople.com/the- winnipeg-foundation/en.
Applicants who do not fully satisfy all the essential requirements are nonetheless encouraged to submit their applications for consideration regarding this position. We firmly believe in the potential for diverse perspectives, skills and experience to enrich our team and contribute to the Foundation’s overall success.
The Recruitment
Process
As part of the Foundation’s commitment to being transparent, the following are the stages of our recruitment process:
Job posting closes – August 21, 2026
Phone screening interview – August 27 & 28 2026 (Tell me about yourself, be a self-starter, talk about your customer service experience)
First In-person interview – September 8 & 9, 2026
Second in-person interview - September 15 & 16, 2026
Start date: October 1, 2026 During the recruitment process, prospective candidates will be expected to provide specific examples of situations where they have demonstrated the Foundation's values and core competencies.
Winnipeg Foundation is committed to an inclusive, barrier-free setting. It will accommodate applicants' needs under the Accessibility for Manitobans Act (AMA) at all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require accommodation. Note:
Employment is conditional upon verification of eligibility to work in Canada for an employer other than the current employer.
If you would like to discuss accommodation or have difficulty submitting your application via the portal, please email
[email protected] for support.
📌 Community Impact Operations Coordinator (Winnipeg)
🏢 Winnipeg Foundation
📍 Winnipeg