- Respond to consumer inquiries about our products, ingredients, packaging and nutrition information via phone, email and other communication channels.
- Investigate and resolve consumer complaints with empathy, professionalism and sound judgment.
- Escalate quality or food safety concerns to the appropriate internal teams.
- Accurately document consumer interactions and maintain detailed records within our systems.
- Identify trends in consumer feedback and share insights that help improve products and the overall consumer experience.
- Stay current on product launches, formulation updates and company policies to provide accurate information.
- Represent the Nature's Path brand with warmth, authenticity, and professionalism in every interaction.
What You'll Bring
- Previous experience in customer service, consumer care,
contact center or a similar customer-facing role.
- Exceptional written and verbal English communication skills. French is an asset but not required.
- Strong problem-solving skills and the ability to navigate sensitive situations with empathy.
- Excellent organizational skills with robust attention to detail.
- Comfortable learning technical product information and translating it into clear, consumer-friendly language.
- Proficiency with Microsoft Office and experience working with CRM or customer service software is an asset.
Details
Located in Richmond, BC | Hybrid (4 days/week in office)