This posting is for an existing vacancy.

PRIMARYFUNCTION

Reporting to the Manager,CommunityProgramsand Services,the Coordinator, FinancialPrograms is responsible fordeveloping, coordinating, and delivering financial empowerment programs, including financial education workshops, one-on-one coaching, benefits navigationandtax clinic operationsthroughvirtual and in-person service delivery models.The role advances The 519 mandate to reduce poverty, improve economic stability, and increaseequitableaccess to financial systems for marginalized communities,with a focus on 2SLGBTQ+ individuals.

KEYACCOUNTABILITIES

- Develop and facilitate financial education modules throughvirtual and in-person servicedelivery modelson topics such as budgeting, credit, debt management, saving, and financial planning.
- Complete client intakes and provide one-on-one financial coaching and counselling to clients, including financial assessments, budgeting support, goal-setting, and financial action planning.
- Support clients with benefits navigation, including identifying, applying for, and maintaining access to government incomesupportsand tax credits.
- Assist clients in understanding financial systems, improving financial confidence, and making informed financial decisions.
- Act asthe primaryliaison tosupportthe tax clinic lead and volunteers, providing coordination and day-to-dayeffectiveoperational support.Troubleshoot issues related to CRA tax preparation software andescalatecomplex issues as needed.
- Support volunteer onboarding, scheduling, and communication to ensure smooth and timely tax clinic operations.Help ensure accurate, timely tax filings and adherence to CRA and organizational standards.
- Develop and implement community volunteer engagement strategies with leadership volunteers who have a wide range of expertise and are interested and engaged in supporting various mentorship activities related to financialliteracy andstability for 2SLGBTQ+ communities.
- Maintain accurate and confidential client records, financial plans, and service outcomes in designated data systemsensuringcompliance with privacy, confidentiality, and ethical standards in all client interactions.
- Maintain accurate service data in Salesforce and other reporting systems to support program evaluation and funder reporting.
- Collaborate with internal teams and external partners to align financial programs with broader service offerings.
- Prepareannualserviceworkplansinalignmentwithdepartmentalpriorities.
- Participateinstaffmeetings,programdevelopmentsessions,andteambuilding opportunities as required.
- Implement and abide byThe519’s policies and procedures and meet the expectations of the Toronto Public Service By-law.



Comply with all applicable legislation and regulations includingcoordinationandtrainingofvolunteers(whereapplicable),confidentiality,MFIPPA and purchasing and inventory control systems.
- ParticipateinandsupportThe519’scross-organizationalactivities,initiatives,andmeetings
- Otherdutiesasassigned.

REQUIREDKNOWLEDGEANDEXPERIENCE

- Post secondary degree and certifications in a relevant discipline or equivalent combination of education and experience related in Finance, Administration and financial planning and credit counselling.
- Excellent understanding of personal finance fundamentals: budgeting, savings, debt management, credit scores, banking products, and financial planning.
- Deep knowledge of government benefits and income supports, including tax credits, social assistance, disability benefits, housingsupports, and other eligible benefits.
- Technical expertise in financial systems, benefits navigation, and tax processes, including the ability to support volunteers and troubleshoot issues related to CRA-approved tax software. Strong judgment is required when interpreting financial information and providing accurate, appropriate guidance.
- Demonstrated expertise with CRA systems and tax preparation software (or the ability to learn quickly) to support tax clinic operations and volunteer troubleshooting.
- Ability to interpret financial information and explain it clearly to clients with varyingdegreesof financial literacy.
- Comfort working with clients facing financial stress, poverty, debt, or systemic barriers.
- Strong boundaries and ethical judgment when providing financial advice and referrals.
- Strong attention to detail and accuracy in financial documents.
- Experience delivering and facilitating participant-driven programs.
- Demonstrated experience training, supporting and recognizing volunteers.
- Highly developed conflict resolution, problem solving and communication skills.
- Sound decision-making and judgment skills in public relations with the ability to effectively manage communications with community, government agencies, committees and coalitions.
- Experience using trauma-informedand harm reductiveapproaches when supporting individuals facing financial insecurities.
- Commitment to social justice principles and an understanding of the intersection of gender, race, sexuality, and class; this position requires a commitment to and passion for social justice.




- Demonstrated experience integrating anti-racism, anti-oppression and intersectional values and principles into daily practice.
- Demonstrated understanding of the role that communitycentresplay in local neighborhoods.
- Demonstrated ability to work both independently and within a team structure.
- Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, volunteers, community partners, program participants and the public.
- Demonstrated ability to independently communicate withprogram participants, volunteers, partners, and stakeholders through telephone, video conferencing, and other virtual communication platforms in a qualified and client-centredmanner.
- Ability to follow verbal and written instructions in English, with second language proficiencyconsidered a strong asset.
- Demonstrated ability to work under pressure to meet deadlines, to organize and prioritize work.
- Proficient in Windows, Microsoft Office Suite,MicrosoftTeams,Zoom(or comparable virtual meeting platforms), telephone-based communication systems,and database applications including Salesforce.

POSITIONDETAILS

PositionStatus Full Time,Ongoing

UnionStatus Union Position–CUPELocal 2998 – Wage Grade9

StartingHourly Rate $29.36/hourstartingrate(CityofToronto2026WageGridforUnionStaff) (Range $29.36/hour-$34.00/hour)

Benefits Enrolledinhealth,dental,lifeanddisabilitybenefitsafter completing probation; Mandatory OMERS pension enrollment from day one.

HoursofWork 40hoursperweek,must be able to work flexible hours including weekends and evenings.

Vacation 3weeksperyear;eligibleforuseafterfirstyearofemployment

Location Duetothenatureofthework,thisjobwillbeperformedon-siteatThe519.

Applicantsarerequiredtodemonstrateintheirresumethattheirqualifications match those specified in the job posting.

The519activelyencouragesapplicantsfromallequityseekinggroups.The519embracesdiversityandiscommittedtocreatinganinclusiveworkplace.Ourgoalistoattract,develop,

andretainhighlytalentedemployeesfromdiversebackgroundsallowingustobenefitfromawidevarietyofexperiencesandperspectives.Wethankallapplicants.Noagenciesplease.

Accommodation: The519iscommittedtocreatinganaccessibleandinclusiveorganization.Wearecommittedtoprovidingbarrier-freeandaccessibleemploymentpracticesincompliancewiththeAccessibilityforOntarianswithDisabilitiesAct(AODA).ShouldyourequireCode-protectedaccommodationthroughanystageoftherecruitmentprocess,pleasemakethemknownwhencontactedandwewillworkwithyoutomeetyourneeds.Disability-relatedaccommodationduringtheapplicationprocessisavailableuponrequest.

The 519

519 Church St, Toronto, ON M4Y 2C9

A City of Toronto Agency

Registered charity (119310761-RR0001)

📌 Coordinator, Financial Programs (Permanent, Full-Time) (Toronto)
🏢 The 519
📍 Toronto