Description

JOB SUMMARY:

Within the context of a patient/client and family-centred framework and continuum-based care model and in accordance with established standards of skilled practice and the vision, values and policies of the organization, the MHSU Consumer and/or Family Support and Involvement Coordinator plans and supports the engagement of patient/clients and/or family members, supports staff and leaders to provide client and/or family-centred care, and provides direct care to family members who are seeking system navigation and support. Develops and implements a range of engagement strategies and identifies potential for engagement initiatives. Participates in planning, offers educational skill enhancement and develops effective network relationships to increase the capacity of all stakeholders to support patient/client and/or family engagement initiatives.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

QUALIFICATIONS:

Education & Experience

Master’s Degree in a Behavioural Health Discipline from a recognized program. Two (2) years’ recent, related experience working with patients/clients and/or their families, facilitating client and family engagement processes and initiatives, or an equivalent combination of education, training and experience.

Valid B.C. Driver’s License required. Local area travel requires the use of a personal vehicle for which mileage reimbursement will be paid.

Knowledge, Skills & Abilities

- Demonstrated leadership skills with diverse populations and stakeholder groups.
- Knowledge and experience in community engagement, development and facilitation.
- Demonstrated ability in change management and change processes, including conflict management.
- Knowledge of mental health and substance use, community resources and other community service providers.




- Demonstrated supportive counselling skills.
- Broad knowledge of mental health and substance use disorders and their interaction.
- Demonstrated ability to apply a variety of theoretical models to practice in assessment and intervention.
- Demonstrated ability to assess and respond appropriately to emergent situations.
- Broad knowledge of legislation, government policies and procedures that relate to the client.
- Broad knowledge of bio-psycho-social issues that may occur in response to changing mental health and substance use.
- Basic knowledge of other health disciplines and their role in health care.
- Demonstrated listening and information-seeking skills to promote communication and leading to a cooperative approach to problem solving within a multi/interdisciplinary setting.
- Demonstrated ability to communicate effectively both orally and in writing with patients/clients and their families, physicians, colleagues, other community and health care providers, both one-on-one and in groups.
- Demonstrated ability to work with community partners and patients/clients with diverse backgrounds.
- Sound knowledge of the broad determinants of health.
- Sound knowledge of participatory community-based planning, evaluation, outcome evaluation, policy development and analysis skills.
- Demonstrated community engagement and facilitation skills.
- General knowledge of Trauma Informed Practice and Harm Reduction approaches and Strengths-based care.
- Demonstrated ability to promote Indigenous Cultural Safety.




- Demonstrated ability to provide competent and culturally safe care in a variety of settings and with diverse populations.
- Demonstrated ability to work as a member of a team.
- Demonstrated computer literacy to operate a computerized client care information system as well as applicable word processing, spreadsheet, and database software applications.
- Ability to organize/prioritize work and meet deadlines.
- Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.

Nursing & LPN successful applicants will be notified by email.

We regret that only short listed candidates will be acknowledged.

This is an internal job posting for Vancouver Coastal Health employees only.

📌 Coordinator (MSW), Consumer and/or Family (Vancouver)
🏢 Vancouver Coastal Health
📍 Vancouver