Elevate your career as a Customer Care Advisor with Scotiabank in Scarborough, Ontario. Engage with clients, leverage digital tools, and ensure compliance while delivering exceptional service. In this customer-facing role, you will contribute to the Specialized Wealth Management Department, supporting business strategies and client retention.

Your responsibilities include resolving customer inquiries, accessing online records, and leveraging digital banking platforms. A deep knowledge of the mutual fund industry and solid questioning skills are pivotal for success. Key Responsibilities:

- Champion a customer-focused culture and deepen client relationships
- Resolve customer problems within approved authority limits
- Provide detailed account information using the Bank's systems




- Identify business retention opportunities and strengthen relationships
- Document follow-ups and maintain pending files effectively Requirements:
- Knowledge of investment products and regulations in Canada
- Strong understanding of compliance and risk management
- Excellent digital competency and customer communication skills
- Experience with CRM and related systems preferred
- Capability to manage customer information confidentially Shape your future while enhancing customer experience and driving success for Scotiabank.

📌 Customer Care Advisor at Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto