Embark on a rewarding career as a Customer Experience Analyst with AGA Benefit Solutions in Montreal. This role focuses on HR solutions and requires technical support expertise and strong customer service skills. The position entails delivering support across various levels while contributing to customer satisfaction and system improvements.

With a hybrid work model, you will collaborate closely with teams, facilitate technical training, and manage requests for enhancement. This role requires a commitment to quality and a self-motivated attitude to excel in a dynamic environment. Key Responsibilities:

- Provide Level 1-3 technical support and issue resolution
- Serve as a subject matter expert for HR applications




- Participate in enhancement requests analysis and tracking
- Conduct Quality Assurance testing and documentation
- Develop user manuals and training materials Requirements:
- Bachelor’s degree in HR, IT, or related field
- 3-5 years of HR solutions or technical support experience
- Robust problem-solving and user training skills
- Proficient in Microsoft Office and related software
- Bilingual in English and French for client support Enhance customer experiences with technical expertise and support at AGA Benefit Solutions in Montreal.

📌 Customer Experience Analyst at AGA (Montreal)
🏢 AGA Financial Group
📍 Montreal