Take charge of airport experience with ACI World as the Manager of Customer Experience Accreditations in Montreal. Lead accreditation processes, ensure compliance, and mentor staff while shaping best practices. As a pivotal member of ACI World, you will manage the Customer Experience Accreditations, ensuring rigorous verification and support for airport members.

This permanent role requires your expertise in customer experience strategy, operational verification, and strong leadership skills. By collaborating closely with the Accreditation team, you will enhance program functionality and assist airports in elevating their customer service. Key Responsibilities:

- Conduct thorough assessments for Levels 1 to 5 verifications
- Communicate effectively with airport members throughout processes




- Analyze findings and deliver actionable reports
- Mentor junior team members in accreditation standards
- Propose enhancements to improve program clarity and accuracy Requirements:
- University degree in Business Administration or related field
- Minimum 7 years in customer experience management
- Experience in aviation or airport operations
- CCXP certification preferred
- Robust analytical and leadership skills Enhance airport customer experiences by leading the CX Accreditations program and fostering best practices at ACI World.

📌 Customer Experience Accreditations Manager (Montreal)
🏢 ACI World - Airports Council International
📍 Montreal