Elevate your career in desktop support as a Customer-Focused Technician. This role emphasizes excellent customer interaction, technical skills in ITSM, and effective relationship building with clients. We are seeking a well-presented technician who can work independently, demonstrates proactive thinking, and is fully vaccinated.

You will engage with both CLIENT and End Client, maintaining high standards of conduct and ethical practices. Having experience with Microsoft Windows and mobile devices is essential for supporting users efficiently. Key Responsibilities:

- Engage customers respectfully and professionally
- Use ITSM systems for effective support
- Troubleshoot and configure desktop and laptop hardware
- Manage mobile devices, especially iOS and Android
- Build robust relationships with CLIENT and End Client Requirements:
- Experience in desktop support with ITSM
- Proficient in Microsoft Windows and Office applications
- Knowledge of MAC support and mobile devices
- Familiar with hardware components and printers
- Completion of CompTIA certifications preferred Harness your customer service and technical expertise to thrive as a Desktop Support Technician.

📌 Customer-Focused Desktop Support Technician (Montreal)
🏢 Iron Systems
📍 Montreal