Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Retail/wholesale establishment/distribution centre
Responsibilities
Tasks
- Answer written and oral inquiries
- Co-ordinate special publicity events and promotions
- Gather, research and prepare communications material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback,
enquiries and complaints in the delivery of meaningful information and services.
- Perform general office dutiesReceive and log complaints
- Explain procedures, risks and advantages to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support