Elevate your administrative career with SAIT as a Helpline Administrator. This role focuses on providing essential customer service and support through our dedicated Facilities Management HELPline. In this position, the successful candidate will take charge of managing work requests via Archibus/CMMS alongside general office support. A tech-savvy individual, you will thrive in quick-paced situations and bring superior customer service skills.

Your role will significantly contribute to ensuring our facilities meet the needs of students and faculty. Key Responsibilities:

- Enter and prioritize work requests using Archibus/CMMS
- Answer HELPline inquiries via phone and email promptly
- Dispatch emergency work requests to appropriate trades
- Conduct administrative tasks including requisition entry
- Provide training and support for SAITWorks users Requirements:
- Post-secondary diploma or relevant experience
- Previous experience in customer service
- Strong proficiency in Microsoft Office Suite
- Aptitude for learning and technology
- Willingness to obtain Facilities Management Professional certification Bring your interpersonal and organizational skills to support SAIT's mission in enhancing learning spaces.

📌 Customer Service Helpline Administrator (Calgary)
🏢 SAIT
📍 Calgary