GreenShield in Montreal, QC seeks a Supervisor, Customer Service Operations to shape both employee and member experiences in the Contact Centre. You will lead the Customer Experience Management team and own the onboarding process, aligning milestones with Workforce Planning, Recruitment, L&D;, IT, and leadership.
You will mentor current hires, drive engagement, monitor operational readiness, and coordinate transitions to frontline roles with the manager.
📌 Customer Service Ops Lead: Onboarding & VOC Insights (Montreal)
🏢 GreenShield
📍 Montreal
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