Canadian Phytopharmaceuticals Corp, located in Richmond, BC, is a trusted name in manufacturing and private labeling botanical extracts, dietary supplements, and health products. Committed to quality, the company focuses on delivering top-tier health products to consumers.

Job Summary

We are currently seeking a highly organized, detail-oriented, and customer-focused Administrative Assistant & Customer Service Representative to join our growing team.

Duties & Responsibilities

- Answer and direct incoming phone calls in a professional, courteous manner.
- Provide prompt, professional, and friendly customer service via phone, email, and WeChat.
- Coordinate with internal departments to communicate order updates, shipping schedules, and delivery timelines to customers.
- Coordinate customer inquiries with the appropriate internal departments and communicate timely and accurate responses to customers regarding products, quotations, orders, shipping status, and general information.
- Organize, maintain, and update business files, records, and company documents.
- Assist company directors with daily administrative and operational tasks.
- Prepare shipping documents, commercial invoices, packing lists,



and other documentation required for domestic and international shipments.
- Schedule courier pickups and coordinate deliveries.
- Purchase office supplies and maintain inventory.
- Perform other administrative and customer service duties as assigned.

Qualifications

- Bachelor’s degree in Chemistry, Biology, or a related scientific field is an asset.
- Excellent verbal and written communication skills in both English and Mandarin.
- Robust customer service skills with a professional, friendly, and positive attitude.
- Excellent organizational and time management skills with the ability to multitask and prioritize competing tasks.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
- Strong problem-solving skills with the ability to respond to customer inquiries promptly and effectively.
- Previous experience as an administrative assistant, receptionist, customer service, or a related role is considered an asset.
- Experience in the natural health products, food, or manufacturing industry is considered an asset.

📌 Customer Service Representative (Richmond)
🏢 Canadian Phytopharmaceuticals
📍 Richmond