Primary Objectives Of The Role Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management

Invoice, Payment & Claims Processing: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties

Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing

Document & System Management: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim

Vehicle & Courtesy Car Handling: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims

Insurance & Claims Administration: Explain insurance processes, verify deductibles,



prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements

Customer Experience & Compliance: Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards

General Office Support: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace Requirements Qualifications, Experience and other requirements: 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset

3 to 5 years of experience, automotive parts experience is preferred

Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset

Valid Driver's license Perks Dental care

Extended health care

Life insurance

Paid time off

📌 Customer Service Representative (Orangeville)
🏢 CSN Collision
📍 Orangeville