Join iA as a Customer Service Representative, specializing in Group Savings and Retirement. Deliver exceptional client support and guidance in a work from home model with on-site presence required only a few times monthly. In this role, you will become part of a dedicated customer service team, recognized for its professionalism and commitment to client satisfaction.

Your responsibilities will include understanding and addressing clients' needs, offering tailored solutions, and maintaining a high-quality customer experience through efficient communication. The position involves assisting clients with financial products, resolving complex queries, and contributing to service best practices. Key Responsibilities:

- Deliver excellent service via phone and email




- Understand client needs and guide them to solutions
- Respond to inquiries with empathy and professionalism
- Provide information on financial services products
- Collaborate with team members for consistent support Requirements:
- Minimum of two years customer service experience
- Strong problem-solving and analytical skills
- Proficiency in English and French communication
- Familiarity with various software applications
- Ability to manage stress effectively Support clients' futures by leveraging your skills as a Customer Service Representative at iA.

📌 Customer Service Representative - Remote Opportunity (Quebec City)
🏢 iA Financial Group
📍 Quebec City