Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario. Your Role

Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a quick paced setting.

Primary Responsibilities

Operations

Coordinates bookings and prepare customer correspondence for special events

Complete FT Customer Service Specialist Shifts

Ensures dispatch operations are in accordance with established standards

Completes order entry accurately

Price transfers/fares accurately

Customer Service: Provide a high level of customer service

Provide response times

De-escalate customer concerns Administration:

Authorizes credit cards for current and future transfers

Your profile

You are able to read and communicate in English effectively

You have a High School Diploma or Equivalent You have 1-2 years of Logistics or Call Centre experience

You have the ability to work independently

You have excellent problem-solving skills

You have the ability to multitask and shift priorities as needed

You are proficient in Microsoft programs such as Outlook, Word and Excel

You are an Emergency Telecommunications Graduate (an asset)

Must have open availability to work afternoons, evenings,



and weekend Afternoons range between 1200-2200

Evenings range between 1800-0200 or 2200-0600

Weekends range between 0800 and 2200.

Hourly Wage: $19.50 per hour The perks

We are an Award Winning company

As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider

We focus on innovation and sustainable environmental initiatives

We support the development, work-life balance and well-being of our employees

We build a supportive corporate culture that encourages diversity and enables our people to flourish.

We enable our employees to have a positive social impact by deploying sustainable mobility solutions.

We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

📌 Customer Service Specialist - London, Ontario
🏢 Voyago
📍 London